Better Transport

Once you understand the process for how bus networks are created and changed, you need to understand the people and organisations your campaigning needs to target.

The most important player is the local transport authority but there are a few others you’ll need to be aware of and sometimes work with:  

• Local transport authorities are responsible for public transport in their area
• Bus companies provide the service
• Department for Transport sets policy and provides funding
• Traffic commissioners  regulate the industry
• Passenger Focus is the statutory bus passenger watchdog
• Bus Users UK is a bus users’ group
• Bus Appeals Body hears from passengers who don’t like how a complaint has been handled
• Local strategic partnerships oversee community strategies and local area agreements, which could prioritise better bus services

• Understand the processes
• Understand your targets
• Get support
• Make a plan
• Get busy